FAQ

What is the turnaround time?

Please allow 1-2 business days to process your order for in stock items. Please allow 5-7 business days to process your custom orders. (Note: High quality resin coat takes at least 3 days to fully cure. This does not include shipping time.)

 

When will I receive my order?

We ship via USPS Priority Mail which typically takes 1-3 business days.

 

Do you ship internationally?

We currently only ship domestically within the United States.

 

What if I received the wrong order?

Although a rare situation, if you have received an item that was delivered to you incorrectly, please send an email to rachel@coasterthis.com with your order number. We will work together on getting the correct item in to your hands.

 

What are the coasters coated with?

High quality resin which makes our coasters water and heat resistant.

 

What is on the back of the coasters?

Our original coasters had a felt backing protecting your tabletop from any scratches. We made changes from felt backing to cork backing stamped with our logo as of April 12, 2018 to give our coasters a non-slip grip. 

 

Can I still order coasters with felt backing?

Unfortunately, our coasters with felt backing have been discontinued. To improve the quality of our coasters, we are only using cork backings to give you a non-slip grip.

 

What is the best cleaning method?

Our coasters are not dishwasher safe. However, you can use a damp cloth to wipe them clean. We highly recommend you wipe them clean after every use to avoid cup sticking to coaster.

 

Do you offer party favors?

Absolutely! We love making the perfect party favors for your guests. You can select any coaster(s) from our collections or request to create a custom design (additional charges may apply). Favors are packaged in our regular packaging of clear bags tied with a ribbon (color of your choice). 

 

Do you offer wholesale?

Yes we do! We are thrilled that you are interested in having our coasters in your shop/boutique/curated gift boxes. Click here to visit our Wholesale Page.

 

Have more questions?
Please feel free to contact us via email: rachel@coasterthis.com, we are happy to help you with any other questions you have.