Due to the customization & made-to-order nature, items cannot be returned or exchanged. For custom orders, I provide proofs for your approval prior to processing to ensure I have met your needs. It is important that you review the proofs carefully.
Although a rare situation, if you have received an item that was delivered to you incorrectly, please send an email to firstname.lastname@example.org with your order number. We will work together on getting the correct item in to your hands.